Please use our returns portal to initiate a return or exchange and to generate a downloadable prepaid shipping label. Once your return/exchange has been delivered to our factory, please give us up to 7 business days to process it.
We accept returns/exchanges of unworn, unwashed, and undamaged merchandise retaining all original tags that were purchased in fireswordautoparts. All returns/exchanges must be initiated and received at our warehouse within 30 days of delivery to be eligible for a return/exchange. All returns/exchanges must be accompanied by the original packing slip or receipt. The original shipping and handling costs associated with an order are not eligible for refund. A return/exchange will be processed once it has been received at our factory and its condition has been deemed to be in accordance with our policy. fireswordautoparts reserves the right in our sole discretion to deny returns/exchanges that are found not to be in accordance with our policy.
Customized Orders:
Orders for monogrammed/personalized items cannot be cancelled, returned or exchanged.
Vintage Collection:
Vintage Collection Products cannot be returned or exchanged.
Shipping of Returns/ Exchanges:
For returns and exchanges within the internationality, fireswordautoparts will issue a prepaid label when a request is completed using our online returns portal. Please ship your items back within 5 days of receiving the label. When placing an exchange, please note that your new item is not reserved until your return is received and processed at our factory, so we ask that you ship your items back to us at your earliest convenience. For returns for a refund, the cost of shipping will be deducted from the refund amount. Please reference the return summary for the amount that will be deducted. For international returns/exchanges, customers are responsible for shipping their items back to the fireswordautoparts Factory.
If you have additional questions:
Email us at support@fireswordautoparts.com
